Solving Problems Using AI

You're under pressure to drive business efficiencies through artificial intelligence and we know how. Our methods are rooted in industry best-practices and decades of professional experience. We build solutions that are reliable and affordable to operate over time and we stand behind them.

Please get in touch and let's talk about what we can do for you.

Examples

Here are some of our software solutions over the years, increasingly using and focusing on artificial intelligence:

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  Vault

  July 01, 2014

  Cloud-based enterprise data warehouse (EDW) from a time when that was an unusual way to do it. Vault powered integrations with Marketo, Salesforce, Salesforce Marketing Cloud, and many others, for a decade.

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  Venue Driver

  September 15, 2007

  Nightclub management system that started in Las Vegas for reservations and guest lists that endured in various forms for 16 years. A successful cloud transformation onto AWS, and then a transition to serverless computing.

• ticketing data analysis

  December 31, 2023

  A serverless data lake for providing reporting that Tao Group Hospitality requires for operating ticket sales in the complex Las Vegas market, where they have reporting obligations to resort partners, auditors, and regulators from the Nevada Gaming Control Board.

• Ticket Driver

  October 01, 2023

  Serverless upgrade for the legacy Venue Driver system that eliminated servers that required 24/7 attention and introduced a modern React app with a serverless GraphQL backend.

• Ticket Driver Copilot

  July 04, 2023

  An AI agent capable of displaying live charts of CloudWatch metrics from the Ticket Driver event ticketing system, with the ability to report on the system's performance. Used internally to monitor and manage the system. Proactively notifies us in a Slack channel when there are CloudWatch alerts from the system.

• Store Driver

  November 01, 2022

  Serverless Angular app replacement for Venue Driver's legacy event ticket store, which previously ran on a Ruby on Rails app running on live servers that generated HTML on the fly.

• Menu Driver

  July 04, 2021

  An emergency project aimed at elevating web restaurant menus to a high-availability service during the post-pandemic reopening phase, when touchless QR code menus became a mission-critical requirement for large restaurant groups. One of our first AI solutions.

• Checkout Driver

  April 30, 2021

  Serverless upgrade for the mission-critical event ticket store checkout, making a transition from a traditional payment gateway to a tokenized system that eliminated all processing and storage of customer credit card information.

Integrations

• Paytronix

  March 15, 2022

  Delivered a certified integration between Tao Group Hospitality's event ticket store with Paytronix to support new Tao Rewards loyalty program. Paytronix also certified another integration for gift card features for the Tao Group Rewards iOS and Andriod apps.

• Salesforce Marketing Cloud

  October 17, 2018

  Moved Hakkasan Group marketing automation from Marketo to Salesforce in an attempt at deeper integration. Honestly, it sucked. We should have stayed with Marketo.

• Salesforce

  April 30, 2018

  Integrated Hakkasan Group's enterprise data warehouse and reservation management system with Salesforce, for managing the sales process for booking VIP table reservations at iconic nightclubs in Las Vegas and around the world.

• Marketo

  July 08, 2014

  Created an enterprise data warehouse for Hakkasan Group for the specific purpose of integrating with Marketo for marketing automation, to implement customer journeys we had spent years designing.

Types of solutions

Smart Process Automation

Your team of humans are expensive and you need them to spend their time driving business value. Everything about the calculus of what things are worth automating suddenly changed in 2023, and it's time to re-evaluate what menial tasks you can eliminate.

Privacy laws have changed a lot too, and new changes like the GDPR's "right to be forgotten" has created a lot of work for a lot of companies. If you're a large enough company then you might be obligated to monitor a mailbox for unstructured email requests from humans, services and apps and respond to them within a regulated amount of time. You might need to document everything. Lots of companies have humans reading mailboxes once a day or once a week and manually responding to requests.

This is what AI is for: Automating menial tasks. The amazing thing is how far the definition of "menial" has changed.

It's easy for an AI model to detect a GDPR 'forget me' request in an email and extract the required identifying information. We can build a process out of that. Our system can track the request emails that it detects, respond to the requestor, and notify you so that you can handle them. Or, we can build a process that fully automates deleting people from your data warehouses and data lakes and IT components. Or anything in between. How about a mostly-automated system with a human-in-the-loop approval process?

We know how to do that. Let's talk.

Conversational AI Co-Pilot Agents

With a background in crafting bespoke solutions, we excel at integrating conversational 'co-pilot' AI agents into existing systems, especially cloud-based systems on AWS. We showcased our expertise in the serverless event ticket sales system we operated for over 14 years. In the final year of this project in 2023, we introduced AI co-pilot technology using the OpenAI API, Slack, and a serverless application that could directly monitor and report on the AWS CloudWatch metrics and alarms from our system.

Copilot agents offer 24/7 availability and can save precious minutes during an operations crisis by helping operators to quickly diagnose problems. This constant support equips human operations teams with real-time information when needed, fostering a culture of agile and informed decision-making. Copilots can deliver cost-efficiency by automating routine tasks and reallocating resources towards more strategic, growth-focused activities.

Ready to elevate your operational efficiency with tailored Conversational AI solutions? We know how to connect the dots between the agents and your systems. Contact us to explore how our custom AI co-pilot integration can drive value for your business.

Tailored AI Features

Artificial intelligence can be nearly invisible, but crucial. We faced a challenge recently in generating web restaurant menus because the system that stored the menu data didn't tag it with a language. How do you handle things like right-to-left languages on the web if you don't know what language you're displaying? How can we handle restaurant menus in Arabic?

Since the language of the restaurant menus was not and could not be tagged, we used AI to infer the language of each menu using Amazon Rekognition. AI made the system possible. It has performed flawlessly in production over time. It's not even fooled by "a la carte" on English menus.

AI-Enabled Projects

Driving business efficiencies through artificial intelligence doesn't always require running AI models in production. AI makes hard things easy, and your business can benefit from bringing new capabilities within reach.

The Process