Solving Problems Using AI
You're under pressure to drive business efficiencies through artificial intelligence, and we know how. We transform businesses by turning ideas into real-world solutions. Our approach is built on industry best practices and decades of experience.
We excel at:
- Business process automation with AI/ML
- Leveraging cloud and serverless for efficiency and reliability
- Following industry best practices
- Delivering solutions with high operational maturity
- Ensuring regulatory compliance and auditability
Our expertise makes your AI aspirations real. We design, implement, and support robust systems that drive efficiency and create new opportunities.
Ready to revolutionize your business? Let's talk about what we can do for you.
Portfolio
Our journey spans decades of solving complex business challenges. Recently, we've focused on AI-driven solutions, leveraging our deep expertise to deliver cutting-edge applications that transform businesses:
![Call Criteria]()
Call Criteria
October 2023 - ongoing
Transformed a call center QA company by converting human-led processes into cybernetic systems—blending AI with human expertise:
- Enabled unprecedented scalability, reducing costs by orders of magnitude
- AI call reviews outperform human reviews in speed, cost, and consistency
- Automated AI setup for new client scorecards, streamlining onboarding
- Developed open-source tool for creating, evaluating, and deploying AI scorecards
Ticketing Data Analysis
December 31, 2023
Engineered a serverless data lake for Tao Group Hospitality, streamlining complex Las Vegas ticket sales reporting. Our solution automates compliance with resort partners, auditors, and the Nevada Gaming Control Board, while reducing operational overhead.
Ticket Driver
October 01, 2023
Modernized Venue Driver with a serverless architecture, improving reliability and efficiency by eliminating server management. Implemented a React frontend and GraphQL backend, dramatically improving system reliability and performance while reducing operational costs.
![Vault]()
Vault
July 2014 - January 2024
Implemented a cloud-based enterprise data warehouse (EDW), aligning with the growing trend in 2014 of cloud adoption for data-intensive operations. Vault served as the cornerstone of data operations for over a decade, enabling seamless integrations with major platforms like Marketo, Salesforce, and Salesforce Marketing Cloud. This approach provided scalability and flexibility while reducing infrastructure costs. By centralizing data from multiple sources, Vault empowered businesses to derive actionable insights, streamline marketing operations, and enhance customer relationship management. It also gave us a platform for exploring ML use cases, like customer volume forecasting. Its longevity and adaptability underscore our commitment to building future-proof solutions that deliver long-term value.
Ticket Driver Copilot
July 04, 2023
An AI agent capable of displaying live charts of CloudWatch metrics from the Ticket Driver event ticketing system, with the ability to report on the system's performance. Used internally to monitor and manage the system. Proactively notifies us in a Slack channel when there are CloudWatch alerts from the system.
Store Driver
November 01, 2022
Serverless Angular app replacement for Venue Driver's legacy event ticket store, which previously ran on a Ruby on Rails app running on live servers that generated HTML on the fly.
Menu Driver
July 04, 2021
An emergency project aimed at elevating web restaurant menus to a high-availability service during the post-pandemic reopening phase, when touchless QR code menus became a mission-critical requirement for large restaurant groups. Menu Driver uses AWS Comprehend to make decisions about menu formatting based on analysis of the menu content.
![Venue Driver]()
Venue Driver
2007-09-15
A pioneering nightclub management system that became the backbone of Las Vegas hospitality operations for 16 years, processing over a quarter of a billion dollars in total revenue:
- Handled peak volumes of tens of millions of dollars per month
- Began as an on-premises solution for reservations and guest lists, tailored for Las Vegas nightlife
- Underwent successful cloud transformation to AWS, enhancing scalability and reliability
- Transitioned to serverless architecture, dramatically reducing operational costs while improving performance
- Adapted continuously to support new business models and regulatory requirements
- Integrated seamlessly with other systems, creating a comprehensive hospitality management ecosystem
Checkout Driver
April 30, 2021
Serverless upgrade for the mission-critical event ticket store checkout, making a transition from a traditional payment gateway to a tokenized system that eliminated all processing and storage of customer credit card information.
Integrations
Paytronix
March 15, 2022
Delivered a certified integration between Tao Group Hospitality's event ticket store with Paytronix to support new Tao Rewards loyalty program. Paytronix also certified another integration for gift card features for the Tao Group Rewards iOS and Andriod apps.
Salesforce Marketing Cloud
October 17, 2018
Moved Hakkasan Group marketing automation from Marketo to Salesforce in an attempt at deeper integration. Honestly, it sucked. We should have stayed with Marketo.
Salesforce
April 30, 2018
Streamlined VIP table reservations for Hakkasan Group's global nightclubs by integrating Salesforce with their data warehouse and reservation system. This solution optimized the sales process, enhancing revenue management for high-value bookings in Las Vegas and international venues. The integration enabled real-time data flow, improving decision-making and customer service for premium clientele.
Marketo
July 08, 2014
Implemented Marketo integration for Hakkasan Group, activating meticulously designed customer journeys. This project enabled highly personalized marketing campaigns, improved targeting accuracy, and enhanced marketing efficiency. The result: streamlined operations, higher customer engagement, and increased revenue through data-driven marketing automation.
Types of solutions
Smart Process Automation
Your team of humans are expensive and you need them to spend their time driving business value. Everything about the calculus of what things are worth automating suddenly changed in 2023, and it's time to re-evaluate what menial tasks you can eliminate.
Privacy laws have changed a lot too, and new changes like the GDPR's "right to be forgotten" has created a lot of work for a lot of companies. If you're a large enough company then you might be obligated to monitor a mailbox for unstructured email requests from humans, services and apps and respond to them within a regulated amount of time. You might need to document everything. Lots of companies have humans reading mailboxes once a day or once a week and manually responding to requests.
This is what AI is for: Automating menial tasks. The amazing thing is how far the definition of "menial" has changed.
It's easy for an AI model to detect a GDPR 'forget me' request in an email and extract the required identifying information. We can build a process out of that. Our system can track the request emails that it detects, respond to the requestor, and notify you so that you can handle them. Or, we can build a process that fully automates deleting people from your data warehouses and data lakes and IT components. Or anything in between. How about a mostly-automated system with a human-in-the-loop approval process?
We know how to do that. Let's talk.
Conversational AI Co-Pilot Agents
With a background in crafting bespoke solutions, we excel at integrating conversational 'co-pilot' AI agents into existing systems, especially cloud-based systems on AWS. We showcased our expertise in the serverless event ticket sales system we operated for over 14 years. In the final year of this project in 2023, we introduced AI co-pilot technology using the OpenAI API, Slack, and a serverless application that could directly monitor and report on the AWS CloudWatch metrics and alarms from our system.
Copilot agents offer 24/7 availability and can save precious minutes during an operations crisis by helping operators to quickly diagnose problems. This constant support equips human operations teams with real-time information when needed, fostering a culture of agile and informed decision-making. Copilots can deliver cost-efficiency by automating routine tasks and reallocating resources towards more strategic, growth-focused activities.
Ready to elevate your operational efficiency with tailored Conversational AI solutions? We know how to connect the dots between the agents and your systems. Contact us to explore how our custom AI co-pilot integration can drive value for your business.
Tailored AI Features
Artificial intelligence can be nearly invisible, but crucial. We faced a challenge recently in generating web restaurant menus because the system that stored the menu data didn't tag it with a language. How do you handle things like right-to-left languages on the web if you don't know what language you're displaying? How can we handle restaurant menus in Arabic?
Since the language of the restaurant menus was not and could not be tagged, we used AI to infer the language of each menu using Amazon Rekognition. AI made the system possible. It has performed flawlessly in production over time. It's not even fooled by "a la carte" on English menus.
AI-Enabled Projects
Driving business efficiencies through artificial intelligence doesn't always require running AI models in production. AI makes hard things easy, and your business can benefit from bringing new capabilities within reach.
The Process
